When choosing a web-hosting provider, there will be tons of questions you need answered before settling on the service that is right for you. Most often, when dealing with customer service, there tends to be a conflict of interest. Of course, they are trying to sell a service to you, so their ultimate goal is to make their web hosting features sound much better than the next choice.
Some companies will even stretch the truth just to attract business. For these customer service representatives, it is all about securing the deal and achieving a sale. But, what about the customer? In the long run, it is actually detrimental for businesses to lure a customer under false, misinformed or vague pretenses. If customer needs are not successfully satisfied or the company doesn’t deliver as promised, consumers are sure to place negative feedback and spread the word about their experiences.
Customer service is put into place to help customers make the decisions that are right for them. Just because a company offers low prices, doesn’t mean it will provide the proper services that a particular customer needs. They may need specific features to achieve all of their Internet goals and desires. It is the responsibility of customer service to make sure that all inquiries are answered with customer satisfaction in mind.
As a customer, familiarizing yourself with the ins and outs of web hosting providers and services is quite beneficial. Arming yourself with relevant knowledge will help you pinpoint the type of questions you need to ask a customer representative when searching for a service. How will you be able to comparison shop if you don’t even know some of the basics of web hosting? There are numerous aspects of choosing a web hosting provider that you should take into consideration. Below you will find a few areas of web hosting to keep in mind when researching web-hosting companies:
Email: Having access to more than one email account through a web hosting company is quite desirable. Good questions to ask customer service regarding email is how many accounts you will receive. Will they provide a catch-all account? Will there be any limitations to the space per account or the size allowed for attachments?
Disk Space and Bandwidth: The answers to questions pertaining to these topics will determine your limitations regarding website space and Internet traffic. Ask web hosting customer service reps how many sub-domains are allowed. How much hard disk space will you receive? How much maximum bandwidth?
Information Protection: For some, backing up information is extremely important. A potential customer will want to know if a web-hosting provider has any backup policies. Will it cost additional fees to retrieve these backups, if offered? How many times during a week, month or year are files backed up?
Knowing a little bit about related web hosting topics before approaching customer service allows you to get the most out of your questions. In the end, with the help of a reliable customer service rep with good intentions, you may or may not choose a particular web hosting company for your business.